Customer Service at Tools & Equipment Store | Ottawa Fastener Supply
In accordance with Ontario Health & Safety Protocols, OFS is no longer requiring customers to wear Masks in our store. Curbside pick up still available.

Customer Service


From large-scale construction jobs to do-it-yourself projects, the outcome is only as successful and durable as the fasteners used.

We offer bulk and individual packages in a wide variety of materials. We cater to every industry and we know you’ll love our competitive pricing.

Return Policy:

Customers can return any UNUSED product, in its original packaging, within thirty days of purchase, with a copy of their receipt. Special order products are non-returnable or may be subject to a restocking and transport fee.

Gift Card:

Gift cards can be purchased in-store, or over the phone. If ordered by phone we will mail it to your desired location using Canada Post without charge or guarantees. We can also have it couriered using Purolator for a small fee or you can pick it up in-store.

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    What kind of shopper Are You ?

    • Contractor
    • DIY


    We are The Authorized Repair Center for these Brands

    At The Tool & Equipment Store you can talk to the technician servicing your equipment, ensuring accuracy, efficiency and a satisfying customer experience.

    Due to worldwide shortage of N95 masks, hand sanitizer, sanitizing wipes, and other PPE (Personal Protective Equipment), Ottawa Fastener cannot promise delivery ETA’s for these products and will NOT be holding products for customers. If products do become available, it will be on a first come, first served basis. Please call 613 828 5311 or email if you are looking for these products.

    Thank you.