Our Parts and Repair Policies
- 30 day in store warranty on all repairs caused by defects in material or workmanship
- All tools and equipment must be picked up within 30 days of completion of repair or will become the property of Ottawa Fastener Supply
- All orders are to be prepaid (excludes repairs)
- Special order items are non-returnable/ non-refundable
- Electrical / gas parts are *non – returnable
- All part returns are subject to a 20% restocking fee
- $30.00 estimate charge non-returnable
- Estimated tools & equipment will be returned disassembled
Our Labour Rates
- $30.00 estimate charge (*this is non- returnable)
- *where applicable estimate charge will be credited towards repair and or replacement tool in store purchases only
- Minimum 1/2-hour labour charge will apply
- $60/ hour for electrical, pneumatic, and cordless
- $70/ hour for OPE (gas/fuel related equipment), paint sprayers
- $100/ hour for hydraulic equipment, Greenlee
- We are a warranty repair centre for the following brands: Husqvarna Lawn & Garden, Husqvarna Construction, Bosch, BE Power, Metabo, Hitachi, Makita, Paslode, Senco, and Rolair
Your Trusted Tool Repair Center in Ottawa
At The Tool & Equipment Store, the Ottawa Fastener Supply team understands the need for reliable and accurate tool repair. Unlike some competitors, our repair technician works in-house so we don’t have to send your valued items out to be fixed. We are the authorized tool repair center for Paslode, Husqvarna, Freud, Walter& Titan Sprayers.
Some things you should know:
Unless you tell us otherwise, we provide estimates before doing any work.
While most estimates are free, we may have to charge on items that require longer inspection time. If we disassemble an item that is not repaired, we’ll return it in that state unless you authorize us to re-assemble. There will be a charge for re-assembly.
Repairs are guaranteed for 30 days per our specs. If you ask us just to patch it up, we can’t guarantee the repair.
Items not picked up within 30 days may be sold or scrapped.
If you are in need of tool repair services, contact us or stop by the tool repair counter today.
From large-scale construction jobs to do-it-yourself projects, the outcome is only as successful and durable as the fasteners used.
We offer bulk and individual packages in a wide variety of materials. We cater to every industry and we know you’ll love our competitive pricing.
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We are The Authorized Repair Center for these Brands
At The Tool & Equipment Store you can talk to the technician servicing your equipment, ensuring accuracy, efficiency and a satisfying customer experience.